Polaris
There’s a lot going on in your business – managing people, processes, and technology can be a complicated and overwhelming experience. Astralis provides ongoing incident resolution, continuous improvement, and consultative services for your Salesforce needs through our Polaris managed service program. We are here to help you keep your business on track.
We rely on data and analytics to make informed business decisions to meet your evolving business and customer needs with agility. Our goal is to maximize the ROI of your Salesforce tech stack by utilizing best practices and leveraging our extensive expertise and experience to improve your overall user experience and adoption.
Why Polaris?
Multi-cloud expertise
Our team has more than 20 years of experience across CRM, ERP, Data/Analytics, Infrastructure, Integration, and Automation.
Whatever your business might need, the Astralis team can help you achieve your goals today and set you up for success in the future.
Customer-centric
We give you easy access to valuable insights you need to manage your day-to-day via an easy-to-use customer portal.
Our project management process includes development accelerators, reporting packs, and IP solutions to get you the most out of our resources.
Strategic vision
We’re more than just break/fix. Astralis excels in strategic, long-term partnerships.
We are here for you for the long-haul, from advisory services to software releases to major enhancements, Astralis has your back.
Polaris Offerings
Base
“Peace of Mind”
1) Break Fix Support
2) Monthly Usage Report
3) Salesforce Tri-annual Release Awareness Report
4) Online Customer Portal
Standard
“Adoption and Growth”
The Base option plus
1) Dedicated Onshore Value Champion
2) System Enhancements
3) Quarterly Business Review
4) 24/7/365 Support for Critical Issues
Premier
“Maximize Your Investment”
The Standard option plus
1) System Roadmap
2) Bi-weekly Progress Updates
3) Bi-annual Technical Health Assessments
4) Bi-annual Data and Security Analysis
5) Scheduled Data Backups and Development Org Maintenance